Reduce Your Medical Practice’s Expenses, Increase Patient Satisfaction

Learn how Global Vision’s Patient Experience (PEX) solutions can help reduce your expenses while increasing patient volume and satisfaction.

Medical practices today face the dual challenge of decreasing reimbursements and rising operational costs.

In such a climate, preserving net income can feel like an uphill battle. In the daily routines of a busy practice, financial goals can sometimes take a backseat to patient care. However, a detailed review of your expenses can reveal hidden costs in staffing, supplies, technology, and other overhead areas. For practices looking to improve revenue, examining these expenditures can be a game-changer.

As more providers explore ways to cut costs, many are discovering the advantages of outsourcing their inbound calls to a US-based healthcare contact center. Not only can these services support your existing administrative team, but they also offer a flexible alternative. If you’re seeking a fresh approach to patient communication that aligns with your budget, Global Vision’s Patient Experience (PEX) team is the solution.

Lower Overhead & Increase Patient Satisfaction

Staffing is often one of the most substantial expenses for any medical practice. Scaling an in-house team and support an in-house contact center involves salaries, management, staff coverage, training, equipment, and benefits such as leave, which can quickly escalate costs. Instead of hiring more employees, consider the advantages Global Vision’s PEX solutions - you only pay for the actual time spent assisting patients, making it a cost-effective alternative to traditional staffing.

Beyond savings on salaries, Global Vision PEX reduces the need for additional office space, phone equipment, and other costly technology. With a dedicated US-based team fully trained, managed, and supported by Global Vision, costs shrink while your service level improves. Global Vision’s skilled patient care coordinators integrate seamlessly into your practice’s communication flow, providing a professional experience for patients with minimal setup.

Streamlined Operations and Productivity Gains

By partnering with Global Vision, your administrative team can devote more time to core tasks without frequent phone interruptions. Picture a workday where your team can stay focused on critical responsibilities without being constantly drawn away to answer calls. This increased productivity can contribute to staff retention and morale — a valuable benefit considering the time and cost associated with hiring and training new employees. Keeping your team engaged and focused is an investment in the stability of your practice.

Patient satisfaction is equally essential to practice stability. Global Vision PEX ensures every patient interaction is handled smoothly and with care. Positive patient experiences build loyalty, which is critical in retaining patients.

Key Advantages of Global Vision PEX

Your team is dedicated to your practice, 100% US-based, and available with expanded operating hours, ensuring your patients reach a friendly, knowledgeable, and helpful representative. Each client receives a white-glove onboarding process and customized playbook to quickly and accurately handle calls to your preference. Urgent calls can be transferred to respective patient care teams at your office, and our team will fully handle all patient calls related to appointment scheduling, reschedule, and other call types defined in your customized playbook.

Every missed call represents a missed opportunity, and Global Vision PEX reduces patient hold times and ensures a professional response for every patient or prospective patient. Partnering with Global Vision allows you to enhance the patient experience while freeing your team to focus on high-value tasks. If you’re looking to reduce expenses while maintaining exceptional service quality, Global Vision is ready to help.

With over 30 years in the industry, Global Vision has established a reputation for excellence and reliability. Our services and solutions are HIPAA-compliant and boasts some of the fastest response times in the industry.

Ready for a Trial? Get Started with No Commitment

Interested in seeing how Global Vision can benefit your practice? Try us out with a no obligation trial. We’re confident you’ll appreciate the impact we can make on your practice’s success!