Human-Powered, AI-Enhanced.
Strategic patient experience solutions for independent healthcare providers and physician groups.
Healthcare is Deeply Personal
Seamless integration of AI-powered contextual awareness and compassionate human touch powers successful patient experiences, outcomes, and ensures every patient feels valued.
Improve response times and enhance your patient touchpoints at every interaction, while driving revenue and reducing overhead.
A Complete Solution.
We build solutions based on your needs, with a team that’s truly yours.
Recognizing the unique needs and ethos of every practice, we offer a comprehensive onboarding strategy to develop a deep understanding of your procedures, services, and values, with dedicated teams trained for your operations. Every patient interaction is handled with consistency, commitment, and expertise.
Experience the difference of having a dedicated team, tailor-made for your practice, ensuring that every patient interaction is meaningful, efficient, and truly representative of the care you provide.
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Our teams are trained in bound calls, outbound calls, appointment scheduling, and insurance verification. This ensures that patients receive personalized and efficient service.
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Our skilled team works within your existing systems to support patient recalls and other forms of outbound communication with your patients to support retention, continuity of care, and drive revenue for your practice.
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Our clinical teams are staffed by MAs, nurses, and other qualified and experienced clinicians to facilitate your clinic patient experiences, such as surgery preparation, results, and cosmetic procedures.
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We collect, update, and verify insurance details, collect co-pays or other upfront fees such as deposits and consultation fees for cosmetics and cash-based services.
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As the first interaction and representation of your practice, our teams can transfer and re-reroute non-patient calls back to your office staff. Or, customized solutions allow you to retain certain call types in-house and route other calls to our teams.
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Discover the power of our AI-enhanced communications platforms and leverage new metrics, indicators, and analytics to drive business decision, growth, and patient outcomes.
100% US-Based. 100% In-House.
Ease the Burden, Boost Efficiency
Global Vision’s patient contact center is your strategic partner. We work diligently to fill provider schedules and lift the weight of call management from your in-house team, ensuring they can focus on what they do best: providing unparalleled patient care.
Human Touch with AI-Driven Precision
With extensive experience in healthcare operations, our patient contact center is specifically designed to address the unique challenges faced by medical offices. From appointment scheduling, surgical scheduling, patient education, and general inquiries, we're equipped to handle all calls - and route calls back to in-house teams when necessary.
Your Reputation, Safeguarded.
In the fast-paced world of healthcare, every call matters. We ensure no call goes unanswered and that every interaction is a reflection of your practice's dedication to patient care.
A Team That’s Truly Yours
Recognizing the unique needs and ethos of every healthcare practice, we offer dedicated teams of agents specially trained for your operations. With a deep understanding of your procedures, services, and values, our agents seamlessly integrate with your practice’s operations.
Every call is handled with the same commitment and expertise as if they were sitting right in your office. Experience the difference of having a dedicated team, tailor-made for your practice, ensuring that every patient interaction is meaningful, efficient, and truly representative of the care you provide.
More Than Just Services - A Partnership
90-day Proof-Positive Guarantee!
Put us to the test with no commitment! We offer a 90-day proof-positive guarantee. Let our onboarding specialists learn your practice and your dedicated contact center team seamlessly integrate with your staff. There’s no commitment and no upfront costs.
Dynamic Communication Hub
Our patient contact center team is trained to anticipate patient needs, streamline appointments, and call types, and ensure that patient-provider connections are more meaningful than ever. Operating multi-channel, our team can handle inbound calls, outbound calls, SMS messaging, patient engagement platforms, patient portals, and more!
Locally Rooted, Global Powered.
We do not outsource any aspects of our services, and our skilled patient care teams are 100% in-house and based in the US.
Transparent Pricing.
Seamless Experience.
No long-term contracts, no setup fees, streamlined onboarding, and a dedicated team. Our multi-channel contact center and patient experience solutions are easy to budget and automatically scale with your growth!
Position for Growth & Success
Competitive Edge: Delivering exceptional patient service can set a healthcare practice apart in a crowded market, making it the preferred choice for many.
Positive Reputation: Word-of-mouth is powerful in the healthcare community. Consistently good experiences can lead to glowing reviews and recommendations.
Future-Proofing: A strategic business decision which provides a scalable solution.
Pay-As-You-Go: Our pricing model is utilization-based; you only pay for what you need. Practices of all sizes can easily forecast their patient communication expenses with our simple and transparent pricing - no hidden fees or upfront costs.
Measurable ROI.
Improved Operational Efficiency
Redirect in-house resources and staff to focus on core medical tasks and patient care. Avoid the hefty overheads associated with in-house physician support teams and reduce payroll, benefits, technology, training, staff coverage, management, and other labor costs.
Advanced AI Technology
By partnering with Global Vision, your practice gains immediate access to advanced technology without the need for any upfront investment, expensive software licenses, training, conversion, upgrades or technology consultants. Learn how the power of our AI-enhanced contact center can drive business outcomes.
Scalability & Peak-Time Flexibility
Call volume can vary heavily depending on the day, week, month, and season. By leveraging AI technology and data analytics, your contact center operations are easily scalable, and we’ll add additional trained agents to your team quickly and automatically.
Never Miss an Interaction
Missed calls due to multi-tasking, burnt-out, or under-performing staff are a direct hit to your bottom line. Improve key call metrics such as missed calls, time in queue, and hold times and capture every interaction throughout the patient journey.
Enhanced Data Analytics
How many calls per month are going unanswered at your practice? How long are patients waiting in a queue or on hold? And how long does it take agents to handle each call? Our complete suite of enhanced data analytics will provide this information and more - real time - to support business decisions and operational changes.
Quality Assurance
We deploy stringent quality assurance processes to our contact center operations, and empower our agents with the training, knowledge, and skill to ensure every call meets the highest level of service, and always take the time needed to ensure every call is a positive touch point.
Gain Revenue-Generating Space
Convert physical space utilized for contact center operations into revenue-generating exam rooms, procedure rooms, or waiting rooms. Our clients have done it. There’s a significant overhead cost impacting your bottom line each month!
Business Continuity & Expand Service Hours
Our contact center platform is built for redundancy and resiliency to ensure smooth operations and high availability. Reduce risks related to local disruptions. We can also expand your service hours for patient communications beyond your open hours to capture additional calls and schedule more appointments.
Enhanced Outreach
With your dedicated team, healthcare practices can conduct proactive outreach, such as wellness check-ins, health campaigns, feedback surveys, recalls, and marketing campaign support, fostering stronger patient relationships.
